At Breeze Enterprises, customer satisfaction is important to us. We take care to ensure that every order is packed correctly and delivered in good condition. However, if you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery so our team can assist you.
Eligibility for Return
A return may be accepted if:
The product received is damaged or defective.
The wrong product has been delivered.
The product is unused and in its original condition.
Original packaging, seals, labels and accessories are intact.
The return request is submitted within 7 days of delivery.
All returned products may go through a quality inspection before the return, replacement or refund is approved.
Non-Returnable Products
For hygiene and safety reasons, the following products cannot normally be returned once opened or used:
Cleaning chemicals and disinfectants
Toilet, floor and glass cleaners
Phenyl, bleach and similar liquid cleaners
Hand wash and sanitizers
Air fresheners and refills
Tissue and paper products with opened packaging
Used dispensers or cleaning equipment
Customized, specially ordered or printed products
If any of these products arrive damaged, leaking, defective or incorrect, please contact us and we will review the case.
How to Request a Return
To request a return, contact Breeze Enterprises Customer Support and provide:
Order number
Product name
Reason for return
Photos or video of the damaged/incorrect product, where required
Our customer support team will review your request and guide you through the return or replacement process.
Refunds
Once the returned item has been received and approved after inspection, the applicable refund will be processed using the available refund method.
Refund processing time may vary depending on the payment method or banking service used.
Shipping or delivery charges may be non-refundable unless the return is due to an incorrect, damaged or defective product supplied by Breeze Enterprises.
Replacement
Where available, customers may request a replacement instead of a refund for products received damaged, defective or incorrect.
Replacement is subject to product availability and approval of the return request.
Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been dispatched, cancellation may not always be possible and the applicable return conditions will apply.
Bulk & Carton Orders
For carton, wholesale and bulk orders, customers are requested to inspect the shipment upon delivery.
Any shortage, damaged carton, leakage or incorrect item should be reported to Breeze Enterprises as soon as possible with supporting photos or videos.
Opened or partially used cartons may not qualify for return unless there is a verified product defect or supply error.
Return Request Not Approved
If a return does not meet our eligibility requirements, Breeze Enterprises reserves the right to decline the request. Our customer support team will communicate the reason for the decision.
